Expert In:

• Consumer behaviour
• Digital adoption
• Digital banking
• Digital innovations

Expert In:

• Experiential education
• Resilience
• Retail entrepreneurship
• Retail innovations

Expert In:

• Canadian retailing
• Geographic Information Systems
• Location research
• Retail geography

Expert In:

• Category Management
• Customer Journey & Experience
• Employee Influencers
• Frontline Retail Employees

Expert In:

• Consumer Acceptance of Digital Wallet
• Mobile Devices and eCommerce
• Smartphone Usage in Hospitality
• Smartphone Usage in Retail

Expert In:

• Department stores
• Family businesses
• Nordstrom
• Social media

Expert In:

• Accessible retail design
• Multi-channel retailing
• Older consumers
• Shopping experience